Contact Support
Pinogy Support is Available
Emergency Support is 24/7 365
Regular Support is
Monday - Friday 9 AM - 6 PM ET
Emergency Support
We know running your business doesn't end at 6pm. For this reason, we have free emergency support available 24/7 for critical issues. If you ever run into a situation where you can not complete a sale or return, just give us a call. Emergency support is also available for any other reason, but will be billed for non critical issues.
Support Holidays
Below is a list of upcoming support holidays where regular availability varies.
January 1st
After Hours Support is Available (New Year's Day)
May 26th
After Hours Support is Available (Memorial Day)
July 4th
After Hours Support is Available (Independence Day)
September 2nd
After Hours Support is Available (Labor Day)
November 28th
After Hours Support is Available (Thanksgiving Day)
December 25th
After Hours Support is Available (Christmas Day)
Useful Links
Find shortcuts to the most useful support items
Support Coverage
Standard support covers all questions and issues related to our software products.
If you purchased hardware from us, support also covers installing drivers, and basic troubleshooting of the hardware you purchased. Warranties on hardware purchased from us are through the manufacturer. In the event that you need to make a warranty claim, we will assist in getting that claim filed with the manufacturer.
Fast Answers
We typically answer phone calls within 30 seconds.
Tickets get looked at within 2 business hours, and generally get resolved within 8 business hours.
Change Requests get handled via a quote and get implemented based on the agreed upon time line.
If you find a bug in our software, we will attempt to provide a work around for the issue while the reported issue gets evaluated for how it should be corrected.
Enhancement Requests should be submitted here.
